Frequently Asked Questions About Online Rater/Scoring Professional Programs

Online Scoring

I've submitted an application for Online Scoring and haven’t heard anything. What should I do?

Please check your SPAM folder for an email from noreply@pereless.com. All applicants are sent an acknowledgment notification that we have received your application. If you are approved you will receive an offer letter and Rater agreement through DocuSign.

To help ensure you receive emails from us, please add these addresses to your email address book, contacts, and/or "Safe Senders" list: noreply@pereless.com and dse@docusign.net.

What do I need to include in my application in order to be considered for Online Scoring?
Please be sure to include the following: a CV/resumé that highlights chronologically your most recent experience or teaching experience. Attach all applicable certificates. Please answer the required questions as thoroughly as possible.
When can I expect to hear whether my application is approved?
You will receive an email from us informing you that your application has been received. Due to the volume of interest and program needs, the application review and approval process can take as long as three weeks to complete. After this time, approved Readers/Raters/Scorers will receive an approval letter via email.
I have previously scored for ETS, do I need to submit any paperwork?
If you have already completed all of the required new-hire documents, there is no need to re-submit your paperwork. If you previously scored for ETS and still have outstanding incomplete paperwork, our SWS On-Boarding Team will contact you for completion of any missing documentation. It is important that you complete and electronically sign requested documents as soon as possible. Please check your SPAM folder for an email from ets.org, dse@docusign.net or noreply@pereless.com and add these to your email address book.
What is the status of my Online Scoring Application?

There are six sections to the application process. All six steps — (1) Contact Information, (2) Application, (3) Programs, (4) Questions, (5) Documents/Resume and (6) EEO — are required.

Completed applications are processed in the order they are received. The review time is 1–3 business days. You may also contact ETS at ETSRATER@ets.org.

Why was my application "not approved?"
We receive applications from many qualified candidates. Approvals are based upon credentials and availability of openings. Please consider reviewing our Scoring Job Opportunities page for other possible Rater positions.
I have completed all of the new-hire paperwork. What next?
When all of your paperwork has been received and processed, you will receive a final email with your user name and password to the Employee Self Service Portal. Also, your name will be added to the pool of qualified Raters for your approved program.
I am an existing Reader/Rater/Scorer and would like to update my personal information. What should I do?

The ETS Rater Portal is a self-service online tool, allowing employees the ability to update records on their own. Please access the Portal to update your personal information. Please be sure you are accessing the correct link, www.ets.org/raters, and your cache has been cleared. The "Profile and Payroll" tab will lead you to the ORACLE page. Click on the "Main Menu" tab, then "Self-Service," then "Personal Information." You should be able to update your information under the "Personal Information Summary" tab.

If you experience difficulties with accessing the system, please call 1-855-U-ASK-ETS (1-855-827-5387). Please select Option 1, followed by Option 1 again, and then after a brief message Option 2. One of our Technical Support team members will assist you with your user name and password.

Is this a full- or part-time position?

This is a part-time position. Sessions are held Monday–Sunday from 8:30 a.m. to 9:30 p.m. EST throughout the year. Many programs offer eight-hour shifts during their scoring administrations.

Raters are scheduled on the basis of program needs and according to their availability.

I have a question concerning payroll and general taxation.
Please call 1-855-U-ASK-ETS (1-855-827-5387). You will be prompted to press #3 for our taxation area.
Can I score outside of the United States?
No, scoring outside of the United States is not permitted. All Raters participating in online scoring programs must reside and perform their work within the continental United States, Hawaii or Alaska. Raters must have authorization to work for remuneration in the United States.

Technical Issues

My application is stuck on the EEO tab at 86 percent. The top of the page reads, “ALERT! Information contained on this page is what we have on file for you. All updates to this information must be done in your Employee Self-Service Portal.” I am blocked from submitting the application. What should I do?
As an existing Reader/Rater/Scorer, your EEO information is already on file and your application has been received. You may disregard the error message.
I walked away from my computer and my application shut down. What do I do?
It is important that you DO NOT create another profile.
Click on the “Return to an unsubmitted job application” on the right side.
Log in as a returning applicant.
Complete the user name and password boxes.
If you do not remember your information, Technical Support can assist you. There is a link to Technical Support at the top right-hand side of the screen.
I am having technical difficulties in submitting my application. What should I do?
It is important that you DO NOT create another profile.
Click on the “Return to an unsubmitted job application” on the right side.
Log in as a returning applicant.
Complete the user name and password boxes.
If you do not remember your information, Technical Support can assist you. There is a link to Technical Support at the top right-hand side of the screen.

I-9 FAQs

I received a request to submit personal documents via DocuSign. Is it secure?
DocuSign is our third-party vendor, used to support completion of documents via an e-signature. DocuSign has comprehensive and fully audited policies to ensure that your documents remain secure, confidential and enforceable. In addition, DocuSign ensures that the signer’s identity can be authenticated. ETS makes every effort to protect the privacy and security of employee data.
I have completed my New-Hire Packet and Employment Eligibility Form (Form I-9) via DocuSign. Can you please confirm receipt?
After you have electronically signed all of your paperwork, you will receive a confirmation email via DocuSign stating your document is “Complete.”
Why isn’t my portion (candidate) of the Form I-9 complete?

Please go to the document and check the following:

Page 3 (LIST OF ACCEPTABLE DOCUMENTS) has an initial box in the lower right-hand corner. Please make sure you click it and initial.

All red boxed fields must be completed.

List your Social Security card or birth certificate for List C. Fill in the document title, issuing authority line, document number and the expiration line for this document. The expiration date for your Social Security card or birth certificate can be N/A or “None” as long as it is listed in the correct location (List C).

Can you click the attach button? If so, the document is looking for another attachment. Upload your documents again. Once you upload the document a box will appear asking if you want to upload another document. Please click “No.”

Did you click the yellow “Finish” button at the bottom or the “Confirm Signing” button on the side? If not, please do so and your document will be completed and sent to your authorized representative.

Why hasn’t my authorized representative received my documents?

You must click the yellow “Finish” button at the bottom or the “Confirm Signing” button on the side. This will appear when you have filled in all the necessary candidate portions of the I-9.

Some email servers mark the email as spam due to the content of the email. Please have your authorized representative check their Spam or Junk mail folder for the following email address — dse@docusign.net. If your authorized representative is unable to locate the email in their Inbox or Spam folders, please let the ETS sender know.

Who is my authorized representative?

ETS, as the remote employer, cannot be in your presence and examine the documents. Therefore, we are instructed to ask that someone do it on our behalf. We grant you the ability to select this person because we do not have an active ETS person accessible to you.

Your authorized representative can be anyone who is responsible and willing to complete the process online through DocuSign.

They are signing a federal document and attesting to the fact that the documents that are being presented to ETS are true and authentic.

Conflict of Interest

Is there a conflict of interest if my child is taking the SAT® in the next year to also score the exam?
No, that does not pose a conflict unless you are also tutoring the exam.
Is there a conflict of interest if I am proctoring the SAT exam to also score?
No, proctoring the exam does not pose a conflict, only tutoring of the exam is a cause for conflict.
I tutor students who will be taking the SAT. Can I still be a Rater?
Providing any sort of SAT preparation tutoring/teaching is considered a conflict of interest and is not acceptable.

Certification

What is certification?
The certification or qualifying test is an online assessment that measures the extent of a Rater’s understanding of the scoring process, the scoring criteria and rubric, and the accurate application of scores. Raters are given online access to training materials and practice tests in preparation for certification testing. This certification test is administered in the Online Network for Evaluation (ONE) system.
Will I be required to take a certification test?
Certification is required to score most assessments.
How long is certification?

The length of training and certification is dependent upon the program. Some certification tests may take eight hours. However, you can log off and take a break at any time during your scheduled certification shift and return.

Most certification tests offer two attempts at receiving a passing score. Both attempts strongly encourage taking the training prior to attempting the certification.

If you require a second attempt at certification testing, you will be allowed additional time for retraining before taking the certification test again.

When will I take certification?
Upon hire, you will be contacted by the Performance Assessment and Scoring Services team to schedule your certification.

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Onsite Scoring Opportunities

Use the link below to access onsite scoring opportunities by program.
Onsite Scoring Opportunities