Still Need Help?
For all written correspondence, include the following information as it would appear in your SLS account:
- name
- email address
- date of birth
- test date
- SLS candidate ID number (if known)
- phone number on record
General Help
Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. ET, and Saturday, 8 a.m.–4:30 p.m. ET (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.
- Email:
-
Email us with questions or comments for the SLS program.
- Phone:
- 1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
- 1-609-771-7395 (all other locations)
- TTY:
- Test takers who are deaf or hearing-impaired, call:
1-609-771-7714
24 hours a day, 7 days a week - Fax:
- 1-609-530-0581 or 1-609-771-7906
24 hours a day, 7 days a week - Mail:
-
ETS — The School Leadership Series
P.O. Box 6051
Princeton, NJ 08541-6051 - Overnight Mail:
- ETS — The School Leadership Series
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435
SLS Tests At Home
Contact ETS Customer Service for help with:
- Your SLS account, including password assistance
- Rescheduling a test center appointment to an at home appointment
- Rescheduling or canceling an at home appointment
- Reporting issues with downloading the ETS secure browser
- Reporting issues after testing
- Email:
- Email the SLS Program
- Phone:
- 1-609-771-7395 or 1-800-772-9476
- Monday–Friday, 8 a.m.–7:45 p.m. ET (except for U.S. holidays)
Contact ProctorU® for help with:
- Reporting issues with the ProctorU secure monitoring system
- Questions about the system requirements for taking the tests at home
- Resolving issues detected by the ProctorU Equipment Check
Please have your name, test date, and the email used in your SLS account when contacting ProctorU.
- Live Chat:
- A live chat option is available within your ProctorU account. Support is available 24/7.
- Email:
- support@proctoru.com
- Phone:
- 1-855-772-8678
- Support is available 24/7.
ETS Disability Services
For assistance with or questions about accommodations requests, contact ETS Disability Services:
- Hours:
- Monday–Friday, 8:30 a.m.–5 p.m. ET
- Email:
- For inquiries: stassd@ets.org
- For sending forms and documents: disability.reg@ets.org
- Phone:
- 1-609-771-7780
- 1-866-387-8602 (Toll free for test takers in the United States, U.S. Territories* and Canada)
- *Includes American Samoa, Guam, Puerto Rico and U.S. Virgin Islands
- Fax:
- 1-609-771-7165
- Mail:
- ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 USA