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Contact Us

Need Help?

For all written correspondence, include the following information as it would appear in your SLS account:

  • name
  • email address
  • date of birth
  • test date
  • SLS candidate ID number (if known)
  • phone number on record

General Help

Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. ET, and Saturday, 8 a.m.–4:30 p.m. ET (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.

Email:

Email us with questions or comments for the SLS program.

Phone:
1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
1-609-771-7395 (all other locations)
TTY:
Test takers who are deaf or hearing-impaired, call:
1-609-771-7714
24 hours a day, 7 days a week
Fax:
1-609-530-0581 or 1-609-771-7906
24 hours a day, 7 days a week
Mail:

ETS — The School Leadership Series
P.O. Box 6051
Princeton, NJ 08541-6051

Overnight Mail:
ETS — The School Leadership Series
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435

SLS Tests At Home

Contact ETS Customer Service for help with:

  • Your SLS account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Rescheduling or canceling an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting issues after testing
Email:
Email the SLS Program
Phone:
1-609-771-7395 or 1-800-772-9476
Monday–Friday, 8 a.m.–7:45 p.m. ET (except for U.S. holidays)

Contact ProctorU® for help with:

  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the tests at home
  • Resolving issues detected by the ProctorU Equipment Check

Please have your name, test date, and the email used in your SLS account when contacting ProctorU.

Live Chat:
A live chat option is available within your ProctorU account. Support is available 24/7.
Email:
support@proctoru.com
Phone:
1-855-772-8678
Support is available 24/7.

ETS Disability Services

For assistance with or questions about accommodations requests, contact ETS Disability Services:

Hours:
Monday–Friday, 8:30 a.m.–5 p.m. ET
Email:
For inquiries: stassd@ets.org
For sending forms and documents: disability.reg@ets.org
Phone:
1-609-771-7780
1-866-387-8602 (Toll free for test takers in the United States, U.S. Territories* and Canada)
*Includes American Samoa, Guam, Puerto Rico and U.S. Virgin Islands
Fax:
1-609-771-7165
Mail:
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 USA