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Frequently Asked Questions About the SLS Tests

Test Requirements

How do I know which test(s) to take?

Each state sets its own requirements for licensure. Not all states require the same tests. Check the state requirements page for the state in which you are seeking licensure to determine if you are required to take one or more School Leadership Series tests.

Test Content

What types of questions are on each test?

View the Study Companion for your test to learn about test structure and content.

At Home Testing

Can I take an SLS test at home?

Yes, as long as you meet the following criteria:

  1. You live in the United States or a U.S. territory.
  2. Your test title is offered for at home testing. This includes the following SLS titles:
    • Connecticut Administrators Test (6412)
    • School Leaders Licensure Assessments (SLLA) (6990)
    • School Superintendent Assessment (6991)
  3. Your computer meets the equipment requirements for the test.
  4. You have a room that provides an acceptable environment for the test.
What test titles are available for at home testing?

The following SLS titles are available for at home testing:

  • Connecticut Administrators Test (6412)
  • School Leaders Licensure Assessments (SLLA) (6990)
  • School Superintendent Assessment (6991)
Is the test fee different for the at home test?

The test fee is the same. See a list of SLS test and service fees.

What test dates and times are available?

Currently, at home appointments are available 10 a.m.–1 a.m. ET, seven days a week to address the scheduling needs of candidates across the United States, its territories, or in Canada. Be sure to check your test time before submitting your registration; sessions are available for both a.m. and p.m. testing.

Are there accommodations for test takers with disabilities?

Yes. Accommodations of extended time, extra breaks, screen magnification and selectable colors can be requested using your SLS account. Other accommodations available at physical testing centers can be requested through ETS Disability Services. All accommodations must be requested before you begin your registration.

If you need to confirm your accommodations have been applied to your registration, call:

Phone:

1-866-387-8602

Toll free for test takers in the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and Canada

Monday–Friday, 8:30 a.m.–5 p.m. ET

Registration

How do I register for a test?

You can register online, by mail or by phone. See How to Register for more information.

Do I need to pay a registration fee for my test?

No. There is no registration fee, but there is a test fee. Please see test fees for more information.

How do I make changes to my test registration?

To learn how to make change to your registration, see SLS Registration Changes.

Do I receive a refund if I cancel my registration?

If you cancel a test no later than four full days before the test date, you will be eligible for a partial refund. Please see Registration Changes for more information.

Can I reschedule my at home test to a test center test, or vice versa?

Yes, you can do this through your SLS account. You must do so at least three full days before your test date, or you won’t be able to reschedule.

What if I am absent from the test?

If you are absent from the test, you automatically forfeit all fees.

Online Registration

What can I do through my SLS account online?
  • Register for a test
  • Select a test center
  • Reserve a seat
  • Provide demographic information about yourself
  • Pay for the test
  • Select recipients for your test scores (if applicable)
  • View your order history
  • Make changes to your registration
  • Print a copy of your admission ticket for an upcoming test
  • View your scores
  • Order additional score reports
  • Update your personal information or profile
What browser does this site support?

The online registration system supports the latest versions of Google Chrome, Internet Explorer®, Firefox® and Safari browsers.

What are the hours of operation for online registration?

The online registration system is available 24 hours a day, seven days a week.

Is this site secure?

We use several techniques to secure your visit with us.

  • We authenticate you by using the unique username and password you have provided, and which you should keep in strict confidence.
  • If you stop using the site (e.g., you step away from your computer), the system will close your connection.
  • When we take your credit card we use standard secure-encrypted techniques to transmit your account numbers.
What about my privacy?

See our Privacy and Security policy at the bottom of each page.

What do you do with my credit card information when processing payment?

See Security When Processing Payment.

I forgot my username and password. What should I do?

On the sign-in page, under "Returning Users," click the "Forgot your username or password?" link. You will be asked to enter information about yourself, answer the security question you selected when creating your account, and create a new password.

I forgot my username and password. Can I have them emailed to me?

No. For security reasons, we do not send usernames or passwords via email. Instead, on the sign-in page, under "Returning Users," click the "Forgot your username or password?" link and follow the instructions provided on the screen.

Can I reset my password on the web?

Yes. After signing in, click the "Change Password or Security Question" link on your home page and follow the instructions to change your password. If you forgot your password, on the sign-in page, under "Returning Users," click the "Forgot your username or password?" link and follow the instructions provided on the screen.

What do I need to register online?

You must create a profile and set up a username and password.

  • If you have previously registered online, log in using your established username and password.
  • A valid email address and mailing address are needed to complete your registration.
  • An accepted form of payment (credit or debit card or PayPal® account)
Is there a service fee for registering online?

There is no additional service fee for registering online.

Am I guaranteed a seat at a center if I register online?

ETS provides real-time seat assignment. You will be advised of seat availability while you are online once you have selected a test center. You must complete the registration process, including payment, and check out to guarantee your seat assignment.

What if I can't find a test center that still has a seat for me?

Many centers fill up quickly, so you may want to consider searching for test centers in neighboring states.

How is the biographical information that I submit used by the testing program?

Your biographical information is used to gather information for research purposes and to further ensure the validity and fairness of the test questions.

I was taken back to the Sign-In page in the middle of my registration. Why?

If you have not interacted with the ETS.org site for over 30 minutes, your session may expire and you will be taken back to the Sign-In page.

Will I receive an admission ticket or do I need to request one?

After you have successfully completed the check-out process, you must print your admission ticket. This screen is labeled "Admission Ticket" and contains your reporting address and other pertinent information about your registration order.

You can print it any time before the date of the test, but we encourage no more than three days before your test date to ensure that you have the most up-to-date reporting and check-in information at the test center location.

Please note that you must take the admission ticket with you to the test center. This will be the only ticket that you will receive; printed admission tickets will not be mailed to test takers who register online.

How long after I register online should I wait to call to confirm that my registration has been received by ETS?

There is no need to call to confirm your registration. Once you have completed an online registration and checked out, your information has been received at ETS.

What should I do if I find an error on my online admission ticket after I have completed the registration process?

You can make changes to personal information via your SLS account online, then reprint your updated admission ticket. For instructions on how to correct other types of errors on your admission ticket, please go to the Cancel or Change Your Registration page.

I spelled my last name incorrectly, or my name has changed. How do I correct this?

Only misspellings of your name can be corrected. Name changes will not be made. If your name has changed for any reason, including marriage, you must still present primary identification in the name under which you registered, or you will not be permitted to test.

If you require further assistance, please contact our Customer Service center.

What if I need to cancel or reschedule my test?

Please refer to Canceling or Changing Your Registration for more information.

On Test Day

What if I can't take the test on my scheduled date?

You can change, cancel or reschedule your registration online. You must make changes at least three days before your test date, not including the day of your test. If you do so, you may be eligible for a partial refund of your test fees. See Canceling or Changing Your Registration more information.

What can I expect on the day of my test?

Learn more about what you can expect on test day, whether you're taking the test at a test center or at home.

What identification will I need to show on test day?

View the Identification (ID) Requirements for SLS tests.

Can I bring food to the test center?

Food and drink are not permitted in the testing room. Some test centers have storage areas or lockers where you may store personal items such as medication, food, or beverages. However, not all do. The test center is not responsible for your belongings.

What am I prohibited from bringing into the test center?

See What to Bring for a complete list of prohibited items.

How do I prepare my testing area if I’m testing at home?

See Before Your Test Session for how to prepare your testing area.

Will I be monitored during my at home test session?

Yes. A human proctor will connect with you during the check-in process, verify your ID and monitor you throughout the entire session to ensure you are following testing procedures. The proctor assigned to monitor you could be male or female.

You will also be monitored by artificial intelligence (AI) technology to help ensure test security.

What if I need to contact or chat with the proctor during my at home test?

Speak to get their attention or use the LogMeIn chat function. It may take 30–60 seconds for the proctor to reply.

If the proctor is attempting to chat with you, the chat icon (a blue owl) will bounce up and down.

Will I have to submit a photo for my at home test?

Your photo will be taken at the beginning of your test.

Will I be recorded during my at home test?

Yes, your entire test session will be recorded.

Troubleshooting At Home Testing Technical Issues

What if I fail the ProctorU® Equipment Check?

You must resolve all issues (shown in red) and pass the equipment check before checking in for your test. If you can't resolve the issues yourself, contact ProctorU using the contact form at the bottom of the equipment check page. Live Help Desk technicians are available to assist you.

Note: You must resolve all issues before your test appointment, or you won't be able to test.

Is there anything I can do ahead of time to prevent technical issues?
  • Run the ProctorU Equipment Check at the time of day you plan to test to make sure you don't have any bandwidth issues.
  • Run a final equipment check shortly before your test session starts.
  • Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
  • Make sure any other devices in your household that use the internet are not running.

For additional information and troubleshooting help, visit the ProctorU Test-taker Resource Page.

What if I have an issue right before my test starts?

If you have technical issues immediately before your test, contact ProctorU via the Live Chat feature in your ProctorU account or call ProctorU at 1-855-772-8678. Support is available 24/7.

What if I have a technical issue and my start time is extended?

This won't affect the amount of time you have to complete the test. The timer for your test doesn't begin until the proctor enters the password.

What if I have a technical issue during my test?

If you have a technical issue during your test that prohibits you from speaking to the proctor, notify the proctor via the LogMeIn chat function. The chat icon (a blue owl) can be found on the task bar for a PC and on the menu bar for Mac®.

What if I lose internet during the test?

If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. If your exam can be reopened, your proctor will do so for you.

If you can't reconnect and speak to the proctor via the LogMeIn chat function, call ProctorU at 1-855-772-8678 for assistance.

Test Scores

When will my scores be available?

Find score release dates and more information about score reports on Getting Your Scores.

Does the institution where I obtained my teacher training automatically receive my individual score report?

No. An institution can only receive individual score reports if (a) it has been approved by ETS as a "designated score recipient" and (b) you have selected the institution to receive your score report.

Who gets my score report? Will my score report automatically be sent to the state in which I am seeking certification or licensure?

Scores are sent to you and to the institutions or agencies that you have designated on the registration form. View the list of states that receive scores automatically.

What's the difference between raw and scaled scores?

See Understanding Your Scores.

How do I know if I passed the test?

Passing score information is on your score report.

How do I order additional score reports?

Find out how to order additional score reports.

Test Development

Who develops the School Leadership Series tests?

The School Leadership Series tests are developed by licensed practicing professionals and faculty who prepare those professionals. These individuals serve on committees that develop the test specifications. They also write and review test questions and test forms.