What if I fail the Equipment Check?
You must resolve all issues and pass the equipment check before checking in for your test. If you can’t resolve the issues yourself, contact Examity®. Live Help Desk technicians are available to assist you.
If you can’t resolve all issues before your test begins, your test will be canceled. You will not receive a refund and will have to pay to reschedule the test.
What can I do ahead of time to prevent issues?
- Run the Equipment Check at the time of day you plan to test to make sure you don’t have any bandwidth issues.
- Run a final equipment check shortly before your test session starts.
- Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
- Make sure any other devices in your household that use the internet are not running.
For additional information and troubleshooting help, visit the Test-taker Resource Page.
What if I have an issue right before my test starts?
If you are not connected to your proctor, use these support lines:
| Phone: |
855-392-6489 |
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| Email: |
support@examity.com |
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| Live Chat: |
Chat with an Expert button located on the bottom right of the Examity lobby page. |
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If you are waiting or connected to your proctor:
- Live Chat:
- Chat with an Expert button located on the bottom right of the Examity lobby page (same screenshot #2).
- Or if you’re waiting for the proctor, is the button is on the help tab of the Examity sidebar.
- Verbal Communication: You’re connected to proctor and can speak with them throughout the entire session.
What if I have a technical issue and my start time is extended?
Your exam timer will not start until you see the first question of the test. If you experience extended technical challenges during the exam, the proctor can pause the timer to troubleshoot and resolve and then allow you to continue.
What if I have a technical issue during my test?
Proctors are technically trained and can assist in the event of technical issues. You can chat with a proctor through chat or verbal communication. In the event that your issue cannot be resolved, a new appointment will be required.
What if I lose internet during my test?
If you lose internet and get disconnected from your test – once your connection is re-established, you will need to go back to your scheduling confirmation e-mail and locate the link that allows you to access Examity. Then select resume to get re-connected to your proctor. Please note, if you are unable to reconnect within 15 minutes, the proctor will need to terminate the exam session and a new appointment will be required.