ETS recommends that the SuccessNavigator® assessment be administered early in a student's interaction with the institution:

  • as part of the college registration process
  • as a component of initial course placement decision making
  • within new student orientation programs
  • early in a first-year experience, student success, introduction to college or a similar transitional course
  • prior to initial advising appointments
  • as part of institutional strategic planning, resource allocation and student monitoring systems

The test is formatted as follows:

Delivery method Online
Administration method Nonproctored on- or off-campus administration
Test length 25–30 minutes
Test item types Self-report, agree-to-disagree statements and background questions

To successfully run the SuccessNavigator assessment online, you will need a computer that supports the following configurations:

Requirement Test Taker Administrator/Proctor
Operating System

Windows® XP or later;
or Mac® OS X® 10.4.11 or later

Windows® XP or later;
or Mac® OS X® 10.4.11 or later
Internet Browser* Internet Explorer® 7.0 or greater;
or Safari® 5.0

Internet Explorer® 7.0
or greater; or Safari® 5.0; Firefox® 3.6

Internet Connection 128K or greater 128k or greater
Screen Resolution 1024 x 768 1024 x 768

* Other browsers are not fully supported.

For questions or issues related to setup of the testing location, test-day activities and procedures, testing policies or interpretation of scores, call SuccessNavigator Customer Service at 1-800-745-0269 or email during normal business hours, Monday–Friday, 8 a.m.–4:30 p.m. ET. For technical issues with purchasing, score reporting or online test administration, please contact ETS Technical Support at 1-800-514-8491 during normal business hours, Monday–Friday, 8 a.m.–6 p.m. ET.

Serving Students with Disabilities

The SuccessNavigator Assessment should be administered following the same accommodation procedures you normally use when testing students with disabilities. You might also recruit an unbiased individual to read the questions and enter the student’s responses on the computer.

For more information about the SuccessNavigator, contact an ETS Advisor.


Improve Student Success

See an overview of the SuccessNavigator assessment and how it has helped institutions improve retention and completion rates.

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