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Contact Information for Germany

Before You Contact Us

We recommend that you have the following information available for phone calls or written correspondence.

  • Name
  • Address (include country)
  • Date of birth
  • Daytime telephone number (U.S. residents)
  • Email address
  • Test date
  • Registration number (if you have one)

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:

  • score report mailing dates
  • yes or no answers to general questions
  • processing payments for outstanding balances

To Register, Reschedule or Cancel Your Test (Before the Test)

Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.

TOEFL iBT Regional Registration Center – Region 12

Address
Prometric
Building 3
Finnabair Technology Park
Dundalk
Co Louth
Ireland
Courier Address
Prometric
Building 3
Finnabair Technology Park
Dundalk
Co Louth
Ireland
Registration Phone
+31-320-239-540
Email
www.prometric.com/contact-us
Fax
+31-320-239-541

For Scores and Score Reporting Information (After the Test)

Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting.

Customer Support Center in Germany

Phone

0800-181-6333 or 0800-181-4181
Toll Free, Mobile Enabled
Monday–Friday, 9 a.m.–5 p.m. CET

Email
TOEFLSupport4Germany@ets.org

Test Preparation Materials and Assistance

Contact the local TOEFL iBT Resource Center for general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting.

ETS TOEFL iBT Resource Center

This logo is the official identifier for certified TOEFL iBT Resource Centers.

 

TOEFL iBT Resource Center in Germany

Center
ETS Global B.V.
Email
tkryaninko@etsglobal.org

 

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Need Help?

Chat with one of our Customer Service Representatives.

Hours:
M–F, 8 a.m.–6 p.m. ET

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