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Contacts for TOEFL® Test Takers

Still Need Help?

Before contacting us, please have the following information available for phone calls or written correspondence:

  • Name
  • Address (include country)
  • Date of birth
  • Daytime telephone number (U.S. residents)
  • Email address
  • Test date
  • Registration number (if you have one)

Please select your location below. If your country or location is not listed, or if you need help with at home testing, please contact us via one of the methods below.

General Inquiries

Email the TOEFL® Program

+1-609-771-7100 or 1-877-863-3546
(Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays)

Recorded information is available 24 hours a day.

Phones are busiest between 11 a.m. and 2 p.m. U.S. Eastern Time and all day Monday.

TOEFL Services
P.O. Box 6151
Princeton, NJ 08541-6151, USA
Courier or
Delivery Service:
TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426, USA

TOEFL iBT® Home Edition

Contact TOEFL Services for help with:

  • Your ETS account, including password assistance
  • Rescheduling or canceling an at home testing appointment
  • Reporting issues with downloading the ETS Secure Test Browser
  • Reporting issues after at home testing
+1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 7:45 p.m. U.S. Eastern Time (except for U.S. holidays)
Email the TOEFL® Program

For all other at home testing issues, including test day technical issues and help with the equipment check, contact ProctorU®.