Contacts for TOEFL ® Test Takers
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Get answers to some of our test takers’ most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.
Still Need Help?
Before contacting us, please have the following information available for phone calls or written correspondence:
name
address (include country)
date of birth
daytime telephone number (U.S. residents)
email address
test date
registration number (if you have one)
Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.
Find Your Country Contact Information
Please select your location below. If your country or location is not listed, or if you need help with at home testing , please contact us via one of the methods below.
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General Inquiries
Email:
Email the TOEFL ® Program Phone:
+1-609-771-7100 or 1-877-863-3546
Recorded information is available 24 hours a day.
Phones are busiest between 11 a.m. and 2 p.m. U.S. Eastern Time and all day Monday.
Fax:
+1-610-290-8972
Regular
TOEFL Services
Courier or
TOEFL Services (25Q-310)
At Home Testing
Contact TOEFL Services for help with:
rescheduling or canceling an at home testing appointment
reporting issues with downloading the ETS Secure Test Browser
reporting issues after at home testing
Email:
Email the TOEFL ® Program Phone:
+1-609-771-7100 or +1-877-863-3546
Contact ProctorU ® for help with:
reporting issues with the ProctorU secure monitoring system
questions about the system requirements for taking the TOEFL iBT Home Edition or Paper Edition
resolving issues detected by the ProctorU Equipment Check
Please have your name, test date and the email address used in your ETS account when contacting ProctorU.
Live Chat:
A live chat option is available within your ProctorU account. Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Phone:
1-855-772-8678
