Contacts for TOEFL® Test Takers
Still Need Help?
Please select your location below. If your country or location is not listed, or if you need help with at home testing, please contact us via one of the methods below.
- Email the TOEFL® Program
+1-609-771-7100 or 1-877-863-3546
(Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays)
Recorded information is available 24 hours a day.
Phones are busiest between 11 a.m. and 2 p.m. U.S. Eastern Time and all day Monday.
- TOEFL Services
P.O. Box 6151
Princeton, NJ 08541-6151, USA
- Courier or
- TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426, USA
TOEFL iBT® Home Edition
Contact TOEFL Services for help with:
- Your ETS account, including password assistance
- Rescheduling or canceling an at home testing appointment
- Reporting issues with downloading the ETS Secure Test Browser
- Reporting issues after at home testing
- +1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 7:45 p.m. U.S. Eastern Time (except for U.S. holidays)
For all other at home testing issues, including test day technical issues and help with the equipment check, contact ProctorU®.