Updated April 2, 2020
Please bookmark this page. It will serve as a consolidated resource for important information about TOEFL® testing and test taker support initiatives related to the coronavirus (COVID-19). There will be ongoing updates.
At Home Testing Available Worldwide
As of April 2, 2020, the TOEFL iBT® Special Home Edition test is available everywhere that TOEFL iBT testing is normally available, with the exception of Mainland China and Iran. In Mainland China, ETS is working closely with NEEA to accommodate test takers impacted by test cancellations, including adding test dates once regular testing resumes. We are working to offer at home testing in Iran as soon as possible.
ETS launched the at home test to meet the needs of students affected by test center closures. It's the same valid and reliable TOEFL iBT test, delivered to test takers at home. Monitoring of the test will be conducted using live remote proctors and artificial intelligence technology by ProctorU®, the leading proctoring solution for online testing.
We are hosting a series of webinars about at home testing to facilitate the sharing of information and answer questions from programs and institutions. We hope you and your colleagues can join us; register for the webinar to learn more. Should you have questions in the meantime, please see the FAQs below, visit the TOEFL iBT Special Home Edition student microsite or email us at email@example.com.
Frequently Asked Questions
- Why did ETS decide to offer this solution?
ETS is committed to supporting institutions and students during this global health crisis. This at home solution provides a convenient, flexible and safe option for testing, allowing students to complete their applications, so that institutions can make informed admissions decisions.
- Where is the solution available?
As of April 2, 2020, the test is available worldwide with the exception of Mainland China and Iran. In Mainland China, ETS is working closely with NEEA to accommodate test takers impacted by test cancellations, including adding test dates once regular testing resumes. We are working to offer at home testing in Iran as soon as possible.
- How long will this solution be available? Is this a long-term solution?
At this time, the TOEFL iBT Special Home Edition test is available until test centers reopen and the situation returns to normality.
- How does this solution compare to the regular testing option?
The TOEFL iBT Special Home Edition test is the same valid and reliable TOEFL iBT test you know and trust. The test is identical in content, format, on-screen experience and scoring to the test given at a test center. Students can prepare for the test using the same prep materials. Only the delivery method has changed.
- How soon will scores be reported?
Scores for the TOEFL iBT Special Home Edition test will be received in 6–10 days.
- Is anything changing with the scoring or the score scale?
There are no changes to the method of scoring or the score scale, so scores can be accepted and used in the same way as the test center version.
- Will scores be delivered in all formats?
Scores will be available in all current formats: electronically online via the ETS® Data Manager and automated server-to-server data feeds or paper score reports.
- Will TOEFL iBT Special Home Edition score reports contain TOEFL MyBest™ scores? Will Special Home Edition scores be factored into MyBest calculations?
Yes, the TOEFL iBT Special Home Edition test will offer all of the same features that have been implemented for the TOEFL iBT test over the last year, including MyBest scores and faster score reporting. Special Home Edition scores will be included in MyBest scores calculations.
- Will the TOEFL Speaking Sample still be available online?
Yes, the test taker's response to one of the questions in the Speaking section of the test will be available online.
- How will I know if test scores came from a Special Home Edition test?
Score reports for TOEFL iBT Special Home Edition tests will have a test center code of STNRP, followed by the test taker's 3-digit ISO country code. For example, STNRPKOR means it was a remote proctored (RP) test delivered in Korea. Paper and PDF score reports will also indicate "Special Home Edition" in the Test Center field.
- What safeguards are in place to ensure the security of the at home test?
ETS is employing multiple best-in-class security measures that use both real-time human monitoring and artificial intelligence technology to see and respond to even the hardest-to-detect incidents:
- Live proctors will ensure constant vigilance, including confirming the test taker's identity and scanning their home environment before testing begins, flagging any suspicious activity and intervening if necessary.
- Artificial Intelligence technology — such as facial recognition, gaze tracking and video recording of the entire session — will guard against malicious activity. Examples of test taker activities that AI will flag as possible cheating incidents include attempts to open a new browser, run unpermitted software and use unpermitted objects such as a cell phone.
- How does the remote proctor confirm the test taker's identity and verify ID documents?
Before the test begins, photos are taken of the information within the ID document and of the test taker. The proctor verifies the identification document is current, valid and acceptable, and then uses facial recognition to compare the ID document with the person sitting at the computer. Artificial intelligence is then used to randomly verify the test taker matches the identification document multiple times throughout the test.
Test Postponements and Rescheduling
Due to concern for the health and safety of students and staff, and in compliance with local and national government directives, TOEFL test centers have been closed in some locations for limited periods of time.
Other countries and regions have limited testing available. Test takers can search for currently available test seats on the TOEFL iBT registration page.
ETS is working to make the reschedule process as smooth as possible for affected students by automatically rescheduling their test or returning test fees so that they can reschedule their exam.
To minimize the impact of postponements on test takers, ETS is temporarily waiving rescheduling fees for all test takers — whether their test has been postponed, automatically rescheduled, or they are concerned about visiting a test center that remains open.
Due to the mandatory business closures at ETS facilities as a result of COVID-19, ETS has temporarily suspended the printing and mailing of paper score reports for the TOEFL test. Institutions expecting scores via mail delivery should expect delays.
Electronic score delivery will continue on the standard schedule. Score users are encouraged to sign up for the ETS Data Manager. Electronic scores reported to you during the past 2 years will become available the same day.
Other Support for Test Takers
ETS and the TOEFL® program are committed to supporting students whose tests have been canceled. Recent initiatives include:
Test center procedures: All of our test centers are following prevention steps to reduce the risk of spreading the virus. This includes regular schedules for frequent cleaning of high-touch surfaces and providing disposable wipes so that test takers can wipe down their testing areas. Test takers are permitted to wear surgical masks at the test center, removing as needed for ID photos.
Seat availability: In areas where test centers have been closed, ETS is working with on-the-ground partners to ensure test seats will be available once testing resumes.
Free Test Prep: ETS is providing a free TOEFL® Practice Online (TPO) test to affected students in locations with large-scale cancellations, such as Mainland China.
We are also encouraging students to take advantage of other free TOEFL practice resources, including:
- TOEFL® Test Preparation: The Insider's Guide, a 6-week online course with videos, quizzes and tips from expert instructors
- TOEFL iBT® Free Practice Test, which provides unlimited access to a full-length test with real past questions.
- TOEFL iBT® Test Prep Planner, an 8-week schedule to help test takers set practice goals and build the English skills needed for success on test day.
Information: The best resources for students to keep themselves apprised of TOEFL news include:
- The official TOEFL communities on Chinese social media sites Sina Weibo and WeChat
- The toefl.cn page
- The official NEEA page, toefl.neea.cn
Recent Communications to Institutions
- Coronavirus Update: Webinar Series for TOEFL® and GRE® At Home Tests (March 24, 2020)
- Coronavirus Update: TOEFL® and GRE® Tests Now Available at Home (March 23, 2020)
- Coronavirus Update: TOEFL® and GRE® Testing (March 18, 2020)
- Coronavirus Update: Solution for TOEFL testing (March 6, 2020)
- Coronavirus Update for TOEFL® and GRE® Testing (February 25, 2020)
- Update on TOEFL Testing in China (February 18, 2020)
- TOEFL and GRE test prep resources for students in Mainland China (February 14, 2020)
- TOEFL Support for Those Affected by the Coronavirus (February 7, 2020)
- Important testing update from the GRE and TOEFL Programs (January 31, 2020)
If you have any additional questions or concerns, please email us at firstname.lastname@example.org.
GRE® Test Updates
For the updates on GRE test postponements, visit www.ets.org/gre/cv-update.
Latest Coronavirus (COVID-19) Update
Visit the World Heath Organization (WHO) website for the latest information and news regarding the Coronavirus (COVID-19).