Inquiries on test questions
Language specialists prepare TOEFL test questions. These specialists follow careful, standardized procedures developed to ensure that all test material is of a consistently high quality. Each question is reviewed by several members of the ETS staff.
The TOEFL Committee of Examiners, an independent group of professionals in the fields of linguistics, language testing and language teaching that reports to the TOEFL Board, establishes overall guidelines for test content and specifications. After test questions have been reviewed and revised as appropriate, they are selectively administered in trial situations and assembled into tests.
The tests are then reviewed according to established ETS and TOEFL program procedures to ensure that all possible versions of the test are free of cultural bias. Statistical analyses of individual questions ensure that all items provide appropriate measurement information.
Although ETS employs extensive quality control checks throughout the development of test questions and the preparation of final tests, typographical errors or flaws in questions may occasionally occur. If you suspect a problem and want to question a test item for any reason, notify the test center supervisor before you leave.
You can also write to: MS 42N-208, TOEFL Test Question Inquiries, Educational Testing Service, Rosedale Road, Princeton, NJ 08541-0001, USA, or send a fax to 1-609-683-2600 as soon as possible after taking the test. Please include the name of the test, the section of the test, the test date, the name of the center where the test was taken and, if possible, the number of the test item being questioned.
If you have a complaint about the testing facilities or the test center staff, email email@example.com or write to Test Center Complaints, ETS, MS 34Q, 225 Phillips Avenue, Ewing, NJ 08618, USA, no later than 7 days after the test date. Be sure to include the name you used when you registered, your registration number, the date of the test, the name of the test center, and the city and country/location in which you tested.