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TOEFL® Test Security: Communication

Keeping score users informed is our priority. ETS works very closely with the institutions and agencies we serve around the world. When scores are canceled, ETS informs institutions that have the test taker's score report that the scores have been canceled. Learn more about our test taker score cancellation policy.

Additionally, every concern regarding test results reported by an institution or agency is investigated. If you have a concern about a test taker's TOEFL® scores, please fill out the TOEFL iBT® Score Inquiry Form and send it to

We encourage you to contact us with any security questions or concerns.

Security Hotline:

1-800-750-6991 (toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)

+1-609-406-5430 (all other locations)

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