Knowing what to expect when you take the TOEFL Essentials test will help ensure you're ready to do your best on test day. Learn about the at home testing procedures, including the materials you'll need and how to prepare your testing space.
TOEFL® EssentialsTM Test
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What to Expect on Test Day
Test day checklist
Are you ready to test?
- Run a final ProctorU Equipment Check and resolve all issues before your appointment time.
- Close all applications and browsers, and make sure no other internet devices are running.
- Have all materials needed: Passport or acceptable ID, approved note-taking materials and cellphone or handheld mirror for check in. See the Bulletin for ID requirements.
- Make sure your computer and testing area meet all equipment and environment requirements.
- Dress appropriately with ears and face visible. You can’t wear a face mask during check in or any part of the at home testing session.
Checking in
At your appointment time, click the "start your test" link in your appointment confirmation email or from your ETS account. You'll have 12 minutes after your scheduled time to begin your check in. If you haven't checked in by that time, your test will be canceled, and your fee won't be refunded.
After you select "Start Session," you'll complete various steps with the proctor. The check-in process takes about 20 minutes to complete.
What if I fail the ProctorU Equipment Check?
You’ll need to resolve all issues (shown in red) and pass the equipment check prior to checking in for your test. If you can't resolve the issues yourself, contact ProctorU using the contact form at the bottom of the equipment check page. Live Help Desk Technicians are available to assist you.
You’ll need to resolve all issues before your test appointment, or you won't be able to test, and you will not receive a refund or free reschedule.
Is there anything I can do ahead of time to prevent issues?
- Run the ProctorU Equipment Check at the time of day you plan to test to make sure you don't have any bandwidth issues.
- Run a final equipment check shortly before your test session starts.
- Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
- Disable any screen-sharing or remote-access software prior to the test. It must remain disabled throughout the test and should be set so that the software will not open automatically during the test.
- Make sure any other devices in your household that use internet aren't running.
For additional information and troubleshooting help, visit the ProctorU Test-taker Resource Page.
What if I have an issue right before my test starts?
If you have technical issues immediately before your test, contact ProctorU:
| Live Chat: | Live Chat |
| Phone: | 1-855-772-8678 |
What if I have a technical issue and my start time is extended?
This won't affect the amount of time you have to complete the test. The timer for your test doesn't begin until the proctor enters the password.
What if I have a technical issue during my test?
If you have a technical issue during your test, speak and wave to get the proctor's attention. If you still have internet access but have been disconnected from the test, notify the proctor via the LogMeIn chat function. You’ll see the chat icon (a blue owl) on the task bar for a PC and on the menu bar for Mac®.
What if I lose internet during the test?
If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. If your exam can be reopened, your proctor will do so for you.
If you aren't able to reconnect and speak to the proctor via the LogMeIn chat function, call ProctorU at 1-855-772-8678 for assistance.
ETS is monitoring the reuse of devices and testing locations for unauthorized purposes. Frequent, inappropriate reuse of shared testing devices and common testing locations may result in the delay and/or cancellation of your scores. It could also impact your eligibility to take future ETS exams.