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ETS Score Cancellation Policy

ETS and the TOEFL® program strive to report scores that accurately reflect the performance and independent work of every test taker. ETS standards in this regard have 2 primary goals:

  • giving all test takers an equal opportunity to demonstrate their abilities
  • preventing any test taker from gaining an unfair advantage over others

These standards are of the utmost importance to ETS and those who rely on the validity of ETS test scores. Therefore, ETS reserves the right to cancel any test score when, in its sole judgment, there is substantial evidence that the score is invalid. Scores may be cancelled as a result of test taker behavior or irregularities that affect testing integrity.

Test Taker Behavior

Fraudulent or unethical testing behavior will not be tolerated. ETS reserves the right to cancel a test taker's test appointment in advance, hold or cancel the test taker's scores, and/or ban the test taker from future testing if it appears that the entire test wasn't taken solely by person who was registered, or that there was pre-knowledge of test questions or answers.

If your scores are placed on hold, you will not be able to send score reports to any institution or agency until the investigation is complete and the scores are released.

If any of ETS's investigative methods result in a test taker's scores being cancelled, or if unethical behavior is identified on test day, ETS may also share its concerns with score recipients selected by the test taker so that the information can be considered in the institution or agency's decision-making process.

ETS reserves the right to dismiss you from a test center, cancel your scores and ban you from taking an ETS test in the future for violations such as, but not limited to, those listed under Improper Behavior Leading to Dismissal from Test Center.

Test Integrity Irregularities

ETS may cancel your scores for irregularities such as, but not limited to, the following:

  • Problems with the administration of a test (improper timing, improper seating, defective materials, defective equipment) and other disruptions of test administrations (natural disasters, weather conditions and other emergencies). These may affect an individual, a group or multiple groups of test takers.
  • Circumstances at the test center reasonably indicate that the test was improperly administered due to fraudulent or other improper or illegal activities. In certain circumstances, determined by ETS, all scores for test takers at a particular test center may be cancelled even if there is no evidence of individual wrongdoing.

If your test administration is cancelled before you test, or your test cannot be scored or your scores are cancelled due to a testing irregularity, you can select a different test date and you will not be charged the rescheduling fee.

If you arrive at the test center and find out that the test administration has been cancelled by ETS, you can reschedule your test at no charge or receive a full refund of your test fee.

If ETS cancels a test administration or cancels scores after your test, and you incurred travel costs to get to the test center, you may be eligible for reimbursement of reasonable and documented travel expenses for yourself only within 30 days of your original test date. Refunds are in U.S. dollars. When you contact TOEFL® Services, have appropriate receipts available and be prepared to provide the following information:

  • Name
  • Date of birth
  • Mailing address
  • Daytime phone number
  • Email address
  • Original test date
  • TOEFL registration number
  • A description of the problem

Invalidating/Cancelling Scores

When there is information that ETS considers sufficient to indicate that a test taker has engaged in any activity that affects score validity, ETS may cancel the test taker's scores and may ban the test taker from future ETS tests. In addition, when there is information that ETS considers sufficient that the administrator of the test did not comply with regulations, some or all scores from that administration may be held or cancelled.

For test takers outside the United States, ETS may also inform score recipients of the reason(s) for the score cancellation and may also disclose the reason(s) for score cancellation in certain group cases. Note: This policy applies only to test takers outside the United States. For more detailed information, see Why and How ETS Questions TOEFL® Scores.

ETS reserves the right to take any action — including, but not limited to, dismissing you from the test center, cancelling your scores and banning you from future testing — for failure to comply with test administration regulations or the test center administrator's instructions. If you are dismissed from the test center or your scores are cancelled, your scores will not be reported, and your test fee will not be refunded.

ETS reserves the right to take appropriate action and/or notify the appropriate authorities, including but not limited to law enforcement authorities, if any test taker responds in a threatening or disturbing way to essay questions, or communicates with ETS either verbally or in writing in a threatening or disturbing manner.

Test takers who respond to a Speaking or Writing question by using profanity or other inappropriate language or content will receive a score of zero. ETS will exercise its right to determine what constitutes an inappropriate response.

Liability

ETS shall have no liability to any test taker for damages or claims of any kind whatsoever that the test taker may assert against ETS for not reporting scores, holding or cancelling scores, banning the test taker from future testing or disclosure of test taker information pursuant to ETS's rights.

Report Suspicious Behavior — Test Fraud Hotline

Please contact ETS as soon as possible to report any conduct you observe at or in connection with a test administration that may be in conflict with the above policies, whether or not the conduct leads to an invalid score. Your identity will be held in confidence.

Email:
reportcheating@toefl.org
Phone:
+1-609-406-5430
Fax:
+1-609-406-0709