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During Your Test at a Test Center

The Test Session

  • The test administrator will assign you a seat shortly before the test begins.
  • You'll be given noise-reducing headphones with a microphone that you'll speak into for the Speaking section of the test.*
  • If you need help, raise your hand.
  • There will be a 10-minute break after the Listening section of the test.
  • You won't be able to leave the testing room or the test center without permission, either during the test or during breaks.
  • You must present your ID to the test center administrator for verification when you leave and when you return from a break.
  • If you leave the testing room to go to the storage area or the restroom, the test clock won't stop.
  • The test center staff will provide scratch paper. At the end of your test, return all scratch paper to the test administrator. Don't tear or remove any part of it. You can ask for more paper if you need it, but you have to return the paper you have before you can get more.
  • You'll use a standard QWERTY English-language keyboard for the test. In some countries, the common keyboard used is configured to QWERTY and a template is provided to each test taker to help with locating the few keys that are in a different location.*
  • You will not have access to personal items such as books, electronic devices, handbags or backpacks, which are stored separately to maintain security. See the list of unauthorized aids in the "Improper Behaviors" section. Test centers and ETS assume no responsibility for personal items you choose to bring to the test center.
  • If you think there is a problem with a test item and want to question it for any reason, notify the test center administrator before leaving. Learn more about Inquiries on Test Questions.

Cancelling Your Scores

At the end of the test, your Reading and Listening sections are scored instantly.* These unofficial scores can give you an idea of how you did on the test. You will then have the choice to report or cancel your scores. Consider this carefully! This is your only opportunity to cancel your scores. When making your decision, keep in mind:

  • You have to cancel all section scores if you wish to cancel. You can't cancel 1 section and have other section scores reported.
  • If you cancel your scores, you won't receive a refund.
  • There is no fee to cancel your scores, but there is a fee to reinstate them.
  • Canceled scores aren't reported to you or to any institution or agency.

Note: If you take the TOEFL iBT Paper Edition, you’ll have the option to cancel your scores on your answer sheet after you complete the Reading, Writing, and Listening sections. You will also have the option to cancel your scores after taking the Speaking section from home. If you choose to cancel on either, your entire test scores will be canceled.

Reporting Suspicious Behavior – Test Fraud Hotline

Contact ETS to report behavior that may interfere with test security or cause a disturbance. All reported incidents of fraud are taken seriously and investigated closely. All information is held in the strictest confidence.

Email:
reportcheating@toefl.org
Phone:
1-800-353-8570 (Toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
Fax:
+1-609-406-9709

Complaints about Test Administration

If you have a complaint about the testing facilities, the test center staff or ProctorU®, email TOEFL@ets.org no later than 5 days after your test date. Be sure to include the name you used when you registered, your registration number, the date of the test, the name of the test center (if applicable), and the city and country where you took the test.

* Does not apply to the TOEFL iBT® Paper Edition