When your test takers participate in the Public Testing Program and take the TOEIC® Listening and Reading test independently in a public test center, they will receive a score report that lists their Listening, Reading and total scores directly from the local ETS Preferred Network (EPN) office. Scores are confidential and released only to ETS and test takers. With test takers' written permission, public test scores may be given to organizations.
When test takers participate in the Institutional Testing Program, where the TOEIC Listening and Reading test is administered at the request of a sponsoring organization or institution, results are reported in a score roster and/or Institutional Program Score Report that is sent directly from the EPN office to the sponsoring organization or institution. Scores are confidential and released only to ETS and the sponsoring organization. These score roasters or score reports are only intended for use within the sponsoring organization or institution and are not considered portable.
Intended for internal use only, the roster cannot be used by test takers as an indication of their official score. The score roster is intended to help organizations interpret the scores and includes:
- individual scores (listening comprehension, reading comprehension and total scores)
- scores from the most recent testing session (average score, frequency distribution and range of scores)
- scores from all testing sessions within the same institution
- scores within the client's industry and country
- specialized reports that can be reproduced at the client's request, which may include organizational results for all test takers during a given time period or in certain job categories
Test takers who feel their scores do not accurately reflect their ability in English can contact their local EPN office within three months of the test date. The office will rescore the answer sheet and give the test taker a second score report. If a discrepancy is found between the first and second scores, the office will pay for the rescoring. However, if no discrepancy is found, the test taker may be charged a small fee for rescoring.