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How to Request Accommodations

This page gives you an overview of how to request accommodations for ETS tests. For complete instructions on the accommodations request and registration process, see the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs for the appropriate program. If you’re requesting the same accommodations approved within the past 2 years, see how to request previously approved accommodations.
 

Time frame for accommodations requests

Submit your request as early as possible. Documentation review takes approximately 4–6 weeks once your request and complete paperwork have been received at ETS. If additional documentation is requested, it may be another 2–4 weeks from the time the new documentation is received until the review is complete.

ETS is committed to producing alternate test formats as quickly as possible, but production times may vary. Check your testing program's Bulletin or website for test dates so you can plan accordingly.

Step 1: See a list of some common testing accommodations

Look at the list of commonly requested testing accommodations to determine which accommodations you’ll need. If an accommodation you need isn’t listed, you may enter it under "Other" on the Testing Accommodations Request Form in the Bulletin Supplement for the test you are taking.
 

Step 2: Review the Bulletin

Review the Bulletin for the test you are planning to take to see program policies, tests offered, test dates, fees and payment policies, identification requirements and other important information.

If you’re using a screen reader, we recommend you use Adobe® Reader® or Adobe Pro® to complete the forms in the Bulletin Supplement.

Step 3: Check your testing options

Check your testing program's website to view available testing options so you can determine the best option for you.

Step 4: Complete the Registration Form

Complete the appropriate Registration Form in your program's Bulletin Supplement.
 

Step 5: Complete the Testing Accommodations Request Form

Complete the Testing Accommodations Request Form in the appropriate Bulletin Supplement.
 

Step 6: Obtain disability documentation

Obtain disability documentation from your evaluator or doctor, if needed.
 

Step 7: Submitting your request to ETS

You can submit requests for testing accommodations via mail or email. Be sure to include all documents listed below. An incomplete application will cause a delay in processing your request.

Include the following documents:

  • the appropriate registration form from the Bulletin Supplement and/or program website for the test that you’ll be taking
  • Testing Accommodations Request Form
  • disability documentation, including Parts 1, 2 and 3 of the "Guidelines for Documentation of Blindness and Low Vision in Adolescents and Adults," if applicable
  • the appropriate test fee
    • If you prefer to submit your payment online, don’t include credit card information on your registration form. Once your application has been received, you’ll receive an email with instructions regarding payment options.

Send all completed forms and documentation to:

Mail: ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA
Courier Service: ETS Disability Services; 225 Phillips Boulevard; Ewing, NJ 08618-1426 USA

Don’t include credit card information on your registration form when submitting via email. Once your application has been received, you’ll receive an email with instructions regarding payment.

  1. Download and print the appropriate registration form for your program or fill it out electronically
  2. Download the Bulletin Supplement and print the Testing Accommodations Request Form or fill it out electronically.
  3. Complete all documents.
  4. Scan the registration form, the testing accommodations request form and disability documentation (if required) or convert them into an electronic format.
  5. Attach all documents to the email.
  6. Send email to disability.reg@ets.org.

Don’t submit requests to the Customer Service email (stassd@ets.org). Requests submitted to that email address won’t be processed.

How to request previously approved accommodations

If you’ve been approved for accommodations within the past 2 years, your documentation is still current, and you’re requesting the same accommodations for which you were previously approved, you may expedite the processing of your request by submitting only: