Is there anything I can do ahead of time to prevent issues?
- Bandwidth issues can prevent a successful testing experience. Before starting your test, close or shut down any other devices that may be using significant internet bandwidth.
- Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
- Disable any screen-sharing or remote-access software prior to the test. You’ll need to keep it disabled throughout the test and set it so the software won’t open automatically during the test.
For additional information and troubleshooting help, visit the Equipment and Environment Requirements page.
What if I have an issue right before my test starts?
Your equipment will be checked again right before you test. The test proctor will tell you if there are any issues and you’ll have an opportunity to resolve those issues before the test begins.
If I have a technical issue, will my start time be extended?
Your equipment will be checked by the proctor before you begin the test. The timer for your test will not start until after your equipment is checked and you begin the test.
What if I have a technical issue during my test?
If you have a technical issue during your test, speak and wave to get the proctor's attention. If you still have internet access but have been disconnected from the test, notify the proctor via the chat function. You’ll see the chat icon on the lower right of your Guardian Browser screen.
What if I lose internet during the test?
If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. If your exam can be reopened, your proctor will do so for you.
If you can't reconnect and speak to the proctor via the chat function, call 1-855-772-8678 for assistance.