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Test Center Procedures and Regulations

Familiarize yourself with these procedures prior to test day to ensure that your GRE® General Test session goes smoothly.

Test takers should be prepared to follow these procedures and regulations to ensure a fair testing environment. Failure to comply may result in dismissal from the test and forfeiture of your test fees.

Checking In

Plan to report to the test center at least 30 minutes prior to your scheduled testing time. If you arrive late, you may not be admitted and your test fee would be forfeited.

During check in, you will need to remove your mask temporarily to have your photo taken and to enable the test center to verify your ID. You may also be:

  • asked to empty your pockets, raise your pant legs above your ankles and pull up your sleeves above your wrists for visual inspection
  • scanned with a handheld metal detector wand
  • required to remove your eyeglasses for close visual inspection

Additional visual inspections of clothing, footwear and ID documents may also be conducted.

You may request that the inspections be performed by a staff member of the same gender and/or in an area sheltered from the view of other people, but ETS cannot guarantee that all test centers will have the necessary staff and space available.

You will be required to read and sign a confidentiality statement agreeing to all rules and regulations. If you do not sign the statement, you cannot test and your test fees will not be refunded.

For more information, see the GRE Information Bulletin.

Procedures

All procedures and regulations apply during the entire test session, which begins at sign-in, ends at sign-out and includes breaks.

  • Food, beverages, tobacco and e-cigarettes are not allowed in the testing room.
  • Weapons and firearms are not allowed in the test center.
  • Test-related information written on clothing, footwear, ID documents or on any part of the body is prohibited.
  • Unless an inspection is required for use or possession of an unauthorized aid during the test session, removal of footwear is prohibited in the testing room.
  • You are required to remain in the test center building. It is your responsibility to ask the test administrator for permission to leave the test center vicinity — for example, to go to the nearest restroom. If you leave the test center without permission, you may be dismissed, your test fees may be forfeited, and your scores may be canceled.
  • You may be required to sign a test center log before and after the test session and any time you leave or enter the testing room.
  • You must remove your mask temporarily upon returning from breaks to allow the test center staff to verify your identity.
  • Friends or relatives who accompany you to the test center will not be permitted to wait in the test center or be in contact with you while you are taking the test.
  • The testing session will be actively monitored by test center staff. This includes staff walking around and entering and leaving the testing room.
  • Testing premises are subject to video recording.

ID Verification

In addition to providing acceptable, valid ID, ID verification at the test center may include:

  • Biometric voice and photo identification
  • Fingerprinting/thumbprinting
  • Video recording
  • Signature comparison

If you refuse to participate, you will not be permitted to test and you will forfeit your test fees.

If Your Test Session Is Canceled or Delayed

On occasion, weather conditions or other circumstances beyond the test administrator or ETS's control may require a delayed start or the rescheduling of your test appointment. In such cases, you will be offered the opportunity to schedule another test appointment free of charge or receive a full refund of the original test fee. In addition, you may seek reimbursement from ETS for reasonable and documented expenses associated with traveling to the test center. To request reimbursement, contact GRE Services with the following information within 30 days of your original appointment:

  • your name
  • date of birth
  • mailing address
  • daytime telephone number
  • email address
  • original test date
  • appointment number and
  • a brief description of what occurred at the test center

All reimbursements will be made in U.S. dollars.

Reporting Suspicious Behavior

ETS takes test security very seriously. Although tests are administered under strict supervision and security measures, testing irregularities may sometimes occur. Please contact ETS as soon as possible to report any irregular behavior that is either observed or reported to you — for example, someone copying from another test taker, taking a test for someone else, having access to test questions before the exam, or using notes or unauthorized aids. All information will be held in strictest confidence. Reports of cheating will be investigated thoroughly and offenders may be prosecuted to the fullest extent of the applicable laws.

Email:
TSReturns@ets.org
Phone:
1-800-353-8570 (United States U.S. Virgin Islands, Puerto Rico and Canada only) 1-609-406-5430 (All other locations)
Fax:
1-609-406-9709